Refund policy

Thank you for shopping with Jay’s Finds! 🩷

Because many of our products are mystery bags and surprise items, all sales are final unless an item arrives damaged, defective, or there is an error with your order.

Mystery Bags

Mystery bags are intentionally curated surprises. Specific items, colors, styles, and brands may vary, and customers may not request specific items. Because mystery bags are curated based on available inventory, mystery bags cannot be returned or exchanged simply because you do not like an item received.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you received an incorrect item, please contact us within 7 days of delivery at stashinwithjay@gmail.com with your order number and clear photos of the item and packaging.

If approved, Jay’s Finds may provide a replacement, store credit, or refund depending on the situation.

Refunds

If a refund is approved, it will be issued to the original payment method. Shipping charges are generally non-refundable unless the issue was caused by an error on our part.

Jay’s Finds reserves the right to review each request individually.